Shipping Policy

Order Processing Time

Orders are typically processed in the order they are received. Processing time can vary depending on product availability, order volume, and verification needs.

Once your order is processed, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address and the shipping option selected.

Delivery times shown during checkout are estimates provided by the carrier and may vary due to weather, carrier delays, holidays, order volume, or other factors outside our control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

Tracking Your Order

When your order ships, we will send tracking details to the email address used at checkout when the carrier provides tracking information.

Please allow time for the carrier's tracking system to update after a shipping label has been created. Tracking information may not become active immediately.

Shipping Address Accuracy

Please double-check your shipping address before placing your order. Shower Door Seals Direct is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout.

If you notice an address error after placing your order, contact Customer Service as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to re-ship the order.

Lost, Stolen, or Delayed Packages

Carrier delays can happen and are outside our control. If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Your mailbox and the surrounding delivery area
• Other entrances or secure delivery locations
• With neighbors or building management
• With the shipping carrier directly

If you still need assistance after checking these locations, contact our Customer Service team and we will do our best to help.

Damaged Items

Please inspect your package and product when it arrives. If an item arrives damaged, contact us as soon as possible.

To help us review the issue quickly, please provide:

• Your order number
• Clear photos of the damaged item
• Photos of the shipping packaging
• Any other information that may help us review the damage

Our Customer Service team will review the information and work with you to determine the appropriate next step.

Shipping for Returns

Return shipping is handled according to our Returns & Refunds Policy. In general:

• Returns must be requested within 30 days of delivery
• Items must be new, unused, uninstalled, uncut, unmodified, and in acceptable return condition
• Return shipping costs may apply unless the return is due to an error on our side or the item arrived damaged or defective

Please contact us before sending any product back so we can review the return and provide the appropriate instructions.

Local Pickup — If Available

If local pickup is available for your order, it will appear as an option during checkout. Pickup instructions and timing will be provided after checkout.

Local pickup is handled through the KC Hardware Warehouse:

Please follow the pickup instructions provided with your order before traveling to the warehouse.