CUSTOMER CARE
Returns & Refunds
We want to make the return process clear and straightforward. Please review our return requirements, refund guidelines, and return shipping responsibilities before sending any product back to us.
Return Window
Shower Door Seals Direct accepts eligible returns within 30 days of delivery.
All returned products must be in new, unused, and good condition. Items must not be used, scratched, damaged, broken, altered, cut, modified, or missing parts.
Contact Us Before Returning an Item
Before returning any product, please contact Shower Door Seals Direct for return instructions and a return label when applicable.
Please do not send a product back without first receiving return confirmation from our team. Contacting us first allows us to review the reason for the return and provide the correct instructions.
Refund Eligibility
Once the returned item is received, our team will inspect the product and determine whether it qualifies for a refund.
Approved refunds will be processed according to the original payment method and any applicable payment platform requirements.
Return Shipping Costs
If a return is not caused by an error by Shower Door Seals Direct, a product defect, shipping damage, or another mistake for which we are responsible, the customer is responsible for the return shipping costs.
Free return shipping is not provided for returns due to personal preference, an incorrect product ordered by the customer, compatibility or fit issues not caused by our company, or other reasons outside our responsibility.
Wrong, Damaged, or Defective Items
If you believe you received the wrong product, a damaged product, or a defective item, please contact Customer Service before returning it.
Include your order number and, when possible, clear photos showing the product, packaging, damage, or other relevant details. This information helps our team review the issue and determine the appropriate next step.
Contact Customer Service →Return Condition & Packaging
Products should be packaged carefully for the return shipment. Shower Door Seals Direct reserves the right to refuse a return or refund for products that are used, scratched, broken, damaged, altered, cut, modified, improperly packaged, missing parts, or returned outside the 30-day return period.
Return Instructions May Vary
Return shipping arrangements and refund eligibility may depend on the reason for the return, the condition of the product, and the method or platform used for the original purchase.
Please contact us before starting a return so our Customer Service team can provide the appropriate instructions for your order.
Contact Us Before Sending Anything Back
Have your order number ready and tell us why you would like to return the product. If there is damage, a defect, or a product issue, you can also upload photos through our Customer Service form.